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Showing 20 results for “PeopleCert”. More results are available below.
ITIL4-F · Understand the key concepts of service management
ITIL splits what a service offers into two halves. Utility is the functionality: what the service does, whether it removes a constraint or supports performance. Warranty is the assurance tha…
ITIL4-F · Understand the key concepts of service management
An output is a tangible or intangible deliverable of an activity, such as a report, a build or a completed form. An outcome is a result for a stakeholder that the outputs enable, such as a d…
ITIL4-F · Understand the key concepts of service management
ITIL 4 names three consumer roles and warns they can be the same or different people. The sponsor authorizes the budget for the service. The customer defines the requirements and takes respo…
ITIL4-F · Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Focus on value: everything should map to value for stakeholders. Start where you are: assess and reuse what exists before replacing it. Progress iteratively with feedback: small increments, …
ITIL4-F · Understand how the ITIL guiding principles can help an organization adopt and adapt service management
The seventh guiding principle, optimize and automate, comes with a built-in order. Optimization means making something as effective and useful as it needs to be, which involves understanding…
ITIL4-F · Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Organizations under pressure to improve often want to sweep away everything and begin again. The second guiding principle pushes back. Existing services, processes, tools and people usually …
ITIL4-F · Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Large initiatives fail because the world changes before they finish. The third guiding principle recommends organizing work into smaller, manageable sections that can be completed and delive…
ITIL4-F · Understand the four dimensions of service management
ITIL 4 insists that every service, and every part of the service value system, must be considered from four perspectives or it will be unbalanced. Organizations and people covers structure, …
ITIL4-F · Understand the four dimensions of service management
The third dimension recognizes that almost no organization delivers services alone. It spans the whole range from a simple supply of goods, through service delivery contracts, to service par…
ITIL4-F · Understand the purpose and components of the ITIL service value system
The service value system describes how all the components and activities of an organization work together to create value. Its inputs are opportunity and demand, and its output is value. Ins…
ITIL4-F · Understand the activities of the service value chain, and how they interconnect
The service value chain has six activities, and every value stream combines some of them in a sequence that fits the situation. Plan ensures a shared understanding of vision, status and dire…
ITIL4-F · Understand the activities of the service value chain, and how they interconnect
A value stream is a series of steps an organization takes to create and deliver products and services to a consumer. It is built by picking value chain activities and the practices that supp…
ITIL4-F · Know the purpose and key terms of 15 ITIL practices
ITIL 4 defines a practice as a set of organizational resources designed for performing work or accomplishing an objective, covering all four dimensions. There are 34 practices in three group…
ITIL4-F · Know the purpose and key terms of 15 ITIL practices
An incident is an unplanned interruption to a service or a reduction in its quality. A problem is a cause, or potential cause, of one or more incidents. A known error is a problem that has b…
ITIL4-F · Know the purpose and key terms of 15 ITIL practices
IT asset management plans and manages the full lifecycle of IT assets to maximize value, control costs, manage risk, support decisions and meet regulatory requirements. Its unit is the IT as…
ITIL4-F · Know the purpose and key terms of 15 ITIL practices
Two practices that are often confused. Deployment management moves new or changed hardware, software, documentation or any other component into live environments, and may also cover test env…
ITIL4-F · Understand 7 ITIL practices
The model gives every improvement the same structure. What is the vision aligns the work with organizational goals. Where are we now assesses the current state with real measurement. Where d…
ITIL4-F · Understand 7 ITIL practices
Change enablement exists to maximize the number of successful changes by assessing risk, authorizing changes and managing the change schedule. A standard change is low risk, well understood …
ITIL4-F · Understand 7 ITIL practices
ITIL 4 renamed change control to change enablement to signal that the practice should help change flow rather than block it. Its scope is authorizing changes to products and services: assess…
ITIL4-F · Understand 7 ITIL practices
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Every incident is logged, categorized and pri…
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