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Showing 9 results for “PeopleCert”. More results are available below.

Certifications

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PeopleCert · Exam update

ITIL4-F · ITIL 4 Foundation

For anyone in IT service delivery; proves you understand ITIL 4 service management concepts and practices.

PeopleCert · Exam update

ITIL4-MP · ITIL 4 Managing Professional

For ITSM leads and managers; proves you can apply ITIL 4 across service creation, delivery and improvement.

PeopleCert · Current catalog entry

ITIL5-AI · ITIL AI Governance (Version 5)

Explore ITIL AI Governance (Version 5). Review the provider’s exam requirements and preparation guidance before booking.

PeopleCert · Current catalog entry

ITIL5-EXPERIENCE · ITIL Experience (Version 5)

Explore ITIL Experience (Version 5). Review the provider’s exam requirements and preparation guidance before booking.

Mini-lessons

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ITIL4-F · Understand the key concepts of service management

Utility is fit for purpose, warranty is fit for use

ITIL splits what a service offers into two halves. Utility is the functionality: what the service does, whether it removes a constraint or supports performance. Warranty is the assurance tha…

ITIL4-F · Understand the key concepts of service management

Output is what you make, outcome is what it changes

An output is a tangible or intangible deliverable of an activity, such as a report, a build or a completed form. An outcome is a result for a stakeholder that the outputs enable, such as a d…

Study resources

ITIL5-AI · OWASP · Free

GenAI security project

Review AI trust boundaries, prompt injection, data exposure and excessive capabilities. Use the current project guidance alongside the provider's AI objectives.

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ITIL4-F · Understand the key concepts of service management

Sponsor pays, customer defines, user uses

ITIL 4 names three consumer roles and warns they can be the same or different people. The sponsor authorizes the budget for the service. The customer defines the requirements and takes respo…

ITIL4-F · Understand how the ITIL guiding principles can help an organization adopt and adapt service management

The seven guiding principles in one line each

Focus on value: everything should map to value for stakeholders. Start where you are: assess and reuse what exists before replacing it. Progress iteratively with feedback: small increments, …