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Showing 14 results · Page 3 for “PeopleCert”.
ITIL5-SERVICE · Continual improvement
Continual improvement starts with a known problem, a baseline and a desired outcome. Choose a manageable change, assign ownership and compare results with the baseline. Keep what works and a…
ITIL5-SERVICE · Service management
A service helps a consumer achieve an outcome without managing every underlying component. Understand that outcome before defining support priorities and measures. Incident management restor…
ITIL5-STRATEGY · Organizational change
Organizational change affects tasks, expectations and sometimes incentives. Identify who must work differently and what support makes that possible. Explain the purpose, involve affected peo…
ITIL5-STRATEGY · Continual improvement
Continual improvement starts with a known problem, a baseline and a desired outcome. Choose a manageable change, assign ownership and compare results with the baseline. Keep what works and a…
ITIL5-STRATEGY · Service management
A service helps a consumer achieve an outcome without managing every underlying component. Understand that outcome before defining support priorities and measures. Incident management restor…
ITIL5-TRANSFORM · Organizational change
Organizational change affects tasks, expectations and sometimes incentives. Identify who must work differently and what support makes that possible. Explain the purpose, involve affected peo…
ITIL5-TRANSFORM · Continual improvement
Continual improvement starts with a known problem, a baseline and a desired outcome. Choose a manageable change, assign ownership and compare results with the baseline. Keep what works and a…
ITIL5-TRANSFORM · Service management
A service helps a consumer achieve an outcome without managing every underlying component. Understand that outcome before defining support priorities and measures. Incident management restor…
PRINCE2-F · PRINCE2 project concepts
A project needs a continuing reason to invest in its remaining work. PRINCE2 uses defined responsibilities, management stages and agreed tolerances to support oversight. Escalation is needed…
PRINCE2-F · Project foundations
A project produces defined outputs within constraints, while benefits describe the value expected from using those outputs. Clarify scope, responsibilities and acceptance early. A delivered …
PRINCE2-F · Stakeholder engagement
Stakeholders have different interests, influence and information needs. Identify who is affected and who makes or supports each decision, then choose suitable engagement. Listen for concerns…
PRINCE2-P · Portfolio and investment governance
Portfolio decisions compare initiatives by strategic contribution, expected value, risk and resource needs. Evaluate the combined commitments rather than approving every attractive project i…
PRINCE2-P · PRINCE2 project concepts
A project needs a continuing reason to invest in its remaining work. PRINCE2 uses defined responsibilities, management stages and agreed tolerances to support oversight. Escalation is needed…
PRINCE2-P · Project monitoring and change
A proposed change can affect scope, schedule, cost, quality and risk together. Document the request and evaluate those effects before the authorized decision. Update approved plans and commu…
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