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Showing 20 results · Page 2 for “PeopleCert”. More results are available below.
ITIL4-F · Understand 7 ITIL practices
Problem management reduces the likelihood and impact of incidents by identifying actual and potential causes and managing workarounds and known errors. Problem identification finds problems …
ITIL4-F · Understand 7 ITIL practices
A service request is a request from a user, or their authorized representative, that initiates an agreed service action as a normal part of service delivery. Examples include asking for acce…
ITIL4-F · Understand 7 ITIL practices
The service desk captures demand for incident resolution and service requests and acts as the single point of contact between the service provider and its users. It can be local, centralized…
ITIL4-F · Understand 7 ITIL practices
Service level management sets clear business-based targets for service performance and ensures delivery is assessed, monitored and managed against them. A service level agreement is a docume…
ITIL4-MP · Continual improvement
Continual improvement starts with a known problem, a baseline and a desired outcome. Choose a manageable change, assign ownership and compare results with the baseline. Keep what works and a…
ITIL4-MP · Service management
A service helps a consumer achieve an outcome without managing every underlying component. Understand that outcome before defining support priorities and measures. Incident management restor…
ITIL4-MP · Stakeholder engagement
Stakeholders have different interests, influence and information needs. Identify who is affected and who makes or supports each decision, then choose suitable engagement. Listen for concerns…
ITIL5-AI · AI security boundaries
This concept review develops the reasoning needed for ai security boundaries. Start by identifying the relevant assets, permissions, evidence and trust boundaries. Distinguish what the obser…
ITIL5-AI · Responsible AI evaluation
Aggregate accuracy can hide poor performance for particular users or situations. Evaluate representative subgroups and realistic failure cases, and consider privacy, misuse and human oversig…
ITIL5-AI · Service management
A service helps a consumer achieve an outcome without managing every underlying component. Understand that outcome before defining support priorities and measures. Incident management restor…
ITIL5-EXPERIENCE · Organizational change
Organizational change affects tasks, expectations and sometimes incentives. Identify who must work differently and what support makes that possible. Explain the purpose, involve affected peo…
ITIL5-EXPERIENCE · Continual improvement
Continual improvement starts with a known problem, a baseline and a desired outcome. Choose a manageable change, assign ownership and compare results with the baseline. Keep what works and a…
ITIL5-EXPERIENCE · Service management
A service helps a consumer achieve an outcome without managing every underlying component. Understand that outcome before defining support priorities and measures. Incident management restor…
ITIL5-F · Organizational change
Organizational change affects tasks, expectations and sometimes incentives. Identify who must work differently and what support makes that possible. Explain the purpose, involve affected peo…
ITIL5-F · Continual improvement
Continual improvement starts with a known problem, a baseline and a desired outcome. Choose a manageable change, assign ownership and compare results with the baseline. Keep what works and a…
ITIL5-F · Service management
A service helps a consumer achieve an outcome without managing every underlying component. Understand that outcome before defining support priorities and measures. Incident management restor…
ITIL5-PRODUCT · Organizational change
Organizational change affects tasks, expectations and sometimes incentives. Identify who must work differently and what support makes that possible. Explain the purpose, involve affected peo…
ITIL5-PRODUCT · Continual improvement
Continual improvement starts with a known problem, a baseline and a desired outcome. Choose a manageable change, assign ownership and compare results with the baseline. Keep what works and a…
ITIL5-PRODUCT · Service management
A service helps a consumer achieve an outcome without managing every underlying component. Understand that outcome before defining support priorities and measures. Incident management restor…
ITIL5-SERVICE · Organizational change
Organizational change affects tasks, expectations and sometimes incentives. Identify who must work differently and what support makes that possible. Explain the purpose, involve affected peo…
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