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Showing 20 results · Page 13 for “management”. More results are available below.

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ITIL4-F · Know the purpose and key terms of 15 ITIL practices

Incident, problem, known error are different records

An incident is an unplanned interruption to a service or a reduction in its quality. A problem is a cause, or potential cause, of one or more incidents. A known error is a problem that has b…

ITIL4-F · Know the purpose and key terms of 15 ITIL practices

Asset management counts value; configuration maps links

IT asset management plans and manages the full lifecycle of IT assets to maximize value, control costs, manage risk, support decisions and meet regulatory requirements. Its unit is the IT as…

ITIL4-F · Know the purpose and key terms of 15 ITIL practices

Deployment moves components, release makes them available

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Two practices that are often confused. Deployment management moves new or changed hardware, software, documentation or any other component into live environments, and may also cover test env…

ITIL4-F · Understand 7 ITIL practices

Continual improvement model: seven steps, vision to momentum

The model gives every improvement the same structure. What is the vision aligns the work with organizational goals. Where are we now assesses the current state with real measurement. Where d…

ITIL4-F · Understand 7 ITIL practices

Standard is pre-authorized, normal assessed, emergency fast

Change enablement exists to maximize the number of successful changes by assessing risk, authorizing changes and managing the change schedule. A standard change is low risk, well understood …

ITIL4-F · Understand 7 ITIL practices

Change enablement authorizes, it does not build or deploy

…oying, which belongs to obtain or build and deployment management. Decentralizing authorization to the people closest to the change, with automated checks for standard changes, is the modern…

ITIL4-F · Understand 7 ITIL practices

Incident management restores service, not root cause

The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Every incident is logged, categorized and pri…

ITIL4-F · Understand 7 ITIL practices

Problem phases: identification, control, error control

Problem management reduces the likelihood and impact of incidents by identifying actual and potential causes and managing workarounds and known errors. Problem identification finds problems …

ITIL4-F · Understand 7 ITIL practices

Service requests are normal business, not broken things

…y are implemented as standard changes. Service request management should set expectations, keep users informed and be optimized for user experience. The line to remember: a request asks for …

ITIL4-F · Understand 7 ITIL practices

The service desk is the entry point and the face

The service desk captures demand for incident resolution and service requests and acts as the single point of contact between the service provider and its users. It can be local, centralized…

ITIL4-F · Understand 7 ITIL practices

Beware the watermelon SLA: green metrics, red customer

Service level management sets clear business-based targets for service performance and ensures delivery is assessed, monitored and managed against them. A service level agreement is a docume…

ITIL4-MP · Service management

Manage the outcome the service enables

…ore defining support priorities and measures. Incident management restores disrupted service, while problem management investigates causes and recurrence. A resolved support ticket is valuab…

ITIL5-AI · Service management

Manage the outcome the service enables

…ore defining support priorities and measures. Incident management restores disrupted service, while problem management investigates causes and recurrence. A resolved support ticket is valuab…

ITIL5-EXPERIENCE · Service management

Manage the outcome the service enables

…ore defining support priorities and measures. Incident management restores disrupted service, while problem management investigates causes and recurrence. A resolved support ticket is valuab…

ITIL5-F · Service management

Manage the outcome the service enables

…ore defining support priorities and measures. Incident management restores disrupted service, while problem management investigates causes and recurrence. A resolved support ticket is valuab…

ITIL5-PRODUCT · Service management

Manage the outcome the service enables

…ore defining support priorities and measures. Incident management restores disrupted service, while problem management investigates causes and recurrence. A resolved support ticket is valuab…

ITIL5-SERVICE · Service management

Manage the outcome the service enables

…ore defining support priorities and measures. Incident management restores disrupted service, while problem management investigates causes and recurrence. A resolved support ticket is valuab…

ITIL5-STRATEGY · Service management

Manage the outcome the service enables

…ore defining support priorities and measures. Incident management restores disrupted service, while problem management investigates causes and recurrence. A resolved support ticket is valuab…

ITIL5-TRANSFORM · Service management

Manage the outcome the service enables

…ore defining support priorities and measures. Incident management restores disrupted service, while problem management investigates causes and recurrence. A resolved support ticket is valuab…

JAMF-100 · Jamf automation and API reasoning

Jamf automation and API reasoning

…t the advanced course's hands-on zsh, API, declarative management and Terraform work; they do not cover that complete syllabus. Worked example A Jamf automation script may run repeatedly aft…